Shipping policy
At Jesus Passion Apparel, every product is made to order with care. Because our items are created specifically for each order, your delivery timeline includes both production time and shipping time.
Order Fulfillment
Most JPA products are produced within approximately 2–5 business days before shipment. Certain products, production methods, high-volume periods, or seasonal demand may require additional time.
Fulfillment time is separate from shipping transit time.
Shipping & Delivery
Jesus Passion Apparel currently ships to customers within the United States.
Shipping options, costs, and available delivery estimates are displayed at checkout based on your order and destination.
After fulfillment, domestic delivery commonly takes approximately 1–8 business days, depending on the shipping method, destination, carrier, and current conditions.
Delivery estimates are not guarantees. Carrier disruptions, severe weather, holidays, unusually high order volume, or other circumstances outside our control may affect delivery times.
Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take a short time to begin displaying movement after the carrier receives the shipment.
Multiple Shipments
Products in the same order may occasionally be produced or shipped separately. If this occurs, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping solely because an order is divided into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us as soon as possible at customercare@jesuspassionapparel.com.
Because made-to-order fulfillment can begin quickly, we cannot guarantee that an address can be changed after production or shipment has begun.
If an incorrect or incomplete address causes a package to be returned or requires reshipment, additional shipping charges may apply.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution. Lost-in-transit claims should be reported promptly because our fulfillment partner also requires claims within this timeframe.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the local carrier or post office. Then contact us if you still need assistance.
Damaged, Defective, Misprinted, or Incorrect Items
If an item arrives damaged, defective, misprinted, mislabeled, or incorrectly fulfilled, it is covered by the Jesus Passion Apparel Quality Guarantee.
Please contact us within 30 days of delivery and include your order number, a description of the issue, and clear photographs.
Qualifying issues may be resolved with a replacement or refund at no additional cost to you.
For complete details, please review our Return and Refund Policy.
Product Availability
Because products are made to order, occasional supply or production issues may occur.
If an ordered item becomes unavailable, we will not automatically substitute another product without your approval. We may contact you regarding available options, a delay, cancellation, or refund for the affected item.
Order Changes and Cancellations
Production can begin quickly after an order is submitted.
If you need to request a change or cancellation, contact us immediately. Once production has begun, we cannot guarantee that an order can be changed or canceled.
Contact Us
Questions about shipping or an existing order may be sent to:
Jesus Passion Apparel
customercare@jesuspassionapparel.com
Please include your order number when contacting us about an existing purchase.
This Shipping Policy currently applies to orders shipped within the United States.