Shipping policy

At Jesus Passion Apparel, every product is made to order with care. Your delivery timeline includes two stages: production, followed by shipping.

Order Fulfillment

Most JPA products require approximately 2–5 business days for production before shipment.

Some specialty products or production methods require additional time. Please check the product page for any product-specific estimates.

Production may also take longer during Christmas and other peak periods. We encourage you to order early when purchasing for a holiday, gift, or special occasion.

Production time is separate from shipping time. Business days exclude weekends and holidays.

Shipping & Delivery

Jesus Passion Apparel currently ships within the United States.

Shipping options, costs, and available delivery estimates are displayed at checkout based on your order and destination.

After production is complete, please allow approximately 3–8 business days for U.S. shipping, depending on the shipping method, destination, carrier, and current conditions.

For most products, this means an estimated 5–13 business days for production and shipping combined. Specialty products and orders placed during peak periods may take longer.

Delivery times are estimates, not guarantees. Holiday demand, carrier disruptions, severe weather, and production or supply delays may affect arrival times. Unless expressly stated, we cannot guarantee delivery by Christmas or another specific date.

Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take a short time to appear after the carrier receives your package.

Multiple Shipments

Items in the same order may be produced or shipped separately. You may receive more than one package and tracking number.

You will not be charged additional shipping solely because your order is divided into multiple shipments.

Shipping Address

Please provide a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible at customercare@jesuspassionapparel.com.

Because production can begin quickly, we cannot guarantee that an address can be changed after production or shipment has begun.

If an incorrect or incomplete address causes a package to be returned or requires reshipment, additional shipping charges may apply.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution. Please report lost-in-transit concerns promptly so we can submit any necessary claim within the required timeframe.

If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, ask household members or neighbors, and contact your local carrier or post office. Then contact us if you still need assistance.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, mislabeled, or incorrectly fulfilled, it is covered by the Jesus Passion Apparel Quality Guarantee.

Please contact us within 30 days of delivery with your order number, a description of the issue, and clear photographs.

Approved quality claims may be resolved with a replacement or refund at no additional cost to you.

For complete details, please review our Return and Refund Policy.

Product Availability

Because our products are made to order, occasional supply or production issues may occur.

If an ordered item becomes unavailable, we will not substitute another product without your approval. We may contact you about available alternatives, a delay, cancellation, or refund for the affected item.

Order Changes and Cancellations

Production can begin quickly after an order is placed.

If you need to request a change or cancellation, please contact us immediately. Once production has begun, we cannot guarantee that your order can be changed or canceled.

Contact Us

For questions about shipping or an existing order, please email:

Jesus Passion Apparel
customercare@jesuspassionapparel.com

Please include your order number when contacting us about an existing purchase.

This Shipping Policy applies to orders shipped within the United States.