Login

Cart

Your cart is empty

JPA FIRST ACCESS

Be the first to see new drops, limited releases, and our Christmas Gift Edit. Quietly delivered—only when there’s something worth sharing.

Refund policy

Returns, Exchanges & Quality Guarantee

At Jesus Passion Apparel, every garment is created especially for you. Because our products are printed to order, we do not accept standard returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer preference.

We want every JPA order to arrive exactly as it should. If your item arrives damaged, defective, misprinted, mislabeled, or you receive an incorrect item, it is protected by our Quality Guarantee.

Quality Guarantee

If your order arrives with a manufacturing, printing, or fulfillment problem, please contact us within 30 days of delivery.

Email customercare@jesuspassionapparel.com and include:

  • Your order number

  • A brief description of the problem

  • Clear photographs showing the affected item and the issue

  • A photograph of the packaging when relevant

After reviewing the claim, we may provide a replacement or refund for an approved quality issue. Qualifying replacements and refunds are provided at no additional cost to you.

Please do not mail an item back unless Jesus Passion Apparel specifically instructs you to do so.

Returns

We accept returns only for qualifying defective or incorrectly fulfilled products under our Quality Guarantee.

Because each product is made to order, we cannot accept returns for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Change of mind or buyer’s remorse

  • Personal preference regarding fit or style

  • Incorrect information supplied when placing the order

Please review the product description, sizing information, color selection, and shipping address carefully before completing your purchase.

Exchanges

We do not offer standard exchanges, including exchanges for another size, color, or style.

If an item is defective, damaged, misprinted, mislabeled, or incorrectly fulfilled, we will address the issue through our Quality Guarantee rather than through a standard exchange.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution. Printful currently requires lost-in-transit claims within 30 days of the estimated delivery date. (Printful Help Center)

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address causes an order to be returned or requires reshipment, additional shipping charges may apply.

Order Changes and Cancellations

Because our products are made specifically for each order, fulfillment can begin quickly.

If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered production, we cannot guarantee that it can be changed or canceled. Printful similarly restricts changes once an order reaches fulfillment. (Printful Help Center)

Refunds

Approved refunds will be issued to the original payment method.

Processing times after approval may vary depending on your bank or payment provider.

Gift Cards

Gift cards are non-refundable except where required by applicable law.

Contact Us

Questions about an order or our Quality Guarantee may be sent to:

Jesus Passion Apparel
customercare@jesuspassionapparel.com

Please include your order number in all order-related correspondence.

This policy applies to orders shipped within the United States.