Questions & Answers

Questions before or after you order? Here are quick answers to the things customers ask us most.

What if it doesn’t fit?

Because each Jesus Passion Apparel item is made to order, we’re unable to accept returns or exchanges for incorrect size selection or fit preference. We strongly recommend reviewing the size guide provided on the individual product page before ordering.

If your item arrives defective, damaged, mislabeled, or incorrectly fulfilled, it may be covered by our Quality Guarantee. Please contact us within 30 days of delivery so we can review the issue.

How long will my order take?

Most JPA products are produced within approximately 2–5 business days before shipment. Some products may require additional production time. After fulfillment, U.S. delivery commonly takes approximately 1–8 business days, depending on the destination, carrier, shipping method, and current conditions.

Do you offer free shipping?

Complimentary U.S. shipping is available on orders over $125. Available shipping methods and any applicable rates are shown at checkout.

Where do you ship?

Jesus Passion Apparel currently ships within the United States.

Can I change or cancel my order?

Because our products are made specifically for each order, fulfillment can begin quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

How do I track my order?

When your order ships, you’ll receive a shipping confirmation email with tracking information when available. Some orders may arrive in more than one package. Visit our Order Tracking page for more details.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 30 days of delivery and include your order number, a brief description of the issue, and clear photos of the item. Approved quality issues may qualify for a replacement or refund at no additional cost to you.

Do you accept returns or exchanges?

We do not offer standard returns or exchanges for change of mind, incorrect size or color selection, or fit and style preference because our physical products are made to order. Qualifying defective or incorrectly fulfilled products are covered under our Returns & Quality Guarantee.

How can I contact Jesus Passion Apparel?

We’re easy to reach. For questions about products, sizing, shipping, or an existing order, email customercare@jesuspassionapparel.com. For order-related questions, please include your order number so we can help you as quickly as possible. You can also visit our Contact Us page.